Beacon Innovations LLC (“Beacon Innovations”) is very interested in your right to privacy and the protection of your personal information.  We want to demonstrate our commitment by disclosing our information collection and dissemination practices.  This privacy statement applies to the web site www.BeaconInnovations.com. 

Anyone with questions or concerns regarding this Privacy Statement should contact Beacon Innovations’ Customer Service at (508) 651-0010 or use the other contact information appearing at the end of this statement.

What We Do

Beacon Innovations’ primary business is offering professional consulting services for the health care and telecommunications industries.  The principal purpose of this web site is to allow persons interested in our company to learn about our capabilities, experiences, and services.  Visitors to our web site do not need to reveal personal information or register with our web site in order to view this information.

Beacon Innovations also sells products on our web site through its online store.   Information about our products resides on web servers that third party companies provide and maintain.  Beacon Innovations purchases shopping cart and other merchant services from Microsoft’s bCentral Commerce Manager function.  Microsoft’s bCentral capability manages our catalog of products and provides a secure shopping cart transaction.  Microsoft also supports other merchant functions including manual order processing and site activity reporting.  You can view Microsoft’s bCentral privacy statement at http://www.bcentral.com/.

Information Collection

Personal information is requested on our web site when users purchase items from our store.  Buyers placing orders on our web site must provide certain personal information (such as name, address, state, ZIP code, email address) and payment information (such as credit card number, expiration date, cardholder’s name) to complete order processing and payment.  Buyers, upon placing a shopping cart order, receive a confirming email.

Other optional information (such as telephone number) is requested during an online purchase.  The buyer can elect to provide this information on a voluntary basis. 

Buyers downloading our printable order form to make a telephone, fax, or email purchase are requested to provide all of the above information and some additional information to facilitate order processing and servicing.

Information Use

Collected information is used to confirm and fulfill customers' orders, to bill customers, and to service customers.  If we have trouble processing an order, the information is used to contact the user. 

Visitors to our web site are also able to request promotional material about our company and its service offerings by contacting the company using the email address, telephone number, or fax number available on our web site.

Cookies

Cookies are small amounts of software code placed on buyer’s computers when buyers access the Store to purchase products.  Cookies are used to identify the buyer and track products in the buyer’s shopping cart.  Cookies are not used to create permanent profiles of users or track viewer preferences and they do not remain on computers long after buyers complete their purchases.

Log Files

Our web hosting companies collect some user information such as referring domains, browser type, and web pages accessed.  This information is used to track and evaluate use of the web site and to report on the web site’s performance.  The web hosting company aggregates data and reports information in a format that de-identifies individual users.

Special Offers and Updates

Established members (prior clients) will occasionally receive information about our products, services, or special deals.  Out of respect for the privacy of our users, we present the option to opt out of receiving these communications.  Please see the Opt-Out section.

Customer Service

We communicate with customers on a regular basis to provide requested services and support their needs.  We reply for the most part by telephone, fax, or email.  Customers may request a preferable means of communication that Beacon Innovations will try to use.

Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or a legal process served on our web site.

Third Party Intermediaries

We use an outside company to ship orders, and a credit card processing company to process credit card transactions.  The names of the companies providing these services can be obtained by contacting Customer Service at Beacon Innovations.  Contact information is located at the end of this document.

Service Providers

We partner with other third parties to provide specific services.  We share names or other contact information that is necessary for the third party to provide these services.  We do not rent or sell information to third parties that we do not partner with.

Choice/Opt-Out

Users who no longer wish to receive promotional communications or products information may opt-out of receiving these communications by replying to unsubscribe in the email or contacting our Customer Service.

Links

This web site contains links to other web sites that are offered as a convenience to our users.  Beacon Innovations is not responsible for the privacy practices of such other sites.  We encourage our users to read the privacy statements of each web site to determine if the site collects personally identifiable information.  This privacy statement applies solely to information collected by this web site.

Surveys

From time-to-time, our site requests information from users via online surveys.  Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose the requested information.  The requested information typically includes demographic information (such as business type, job title, ZIP code) and feedback about users’ use of the web site.  From time to time, users are surveyed to obtain their opinions about new product or service concepts that Beacon Innovations is considering. 

Security

Beacon Innovations takes precautions to protect our users’ personal and payment information.  When users submit sensitive personal or financial information via an online purchase from our web site, their information is securely protected with 128-bit encryption using Secure Socket Layer (SSL) transmission capability. 

While on a secure page, the lock icon on the bottom of web browsers such as Microsoft Internet Explorer or Netscape Navigator becomes locked, as opposed to un-locked or open when users are just “surfing.”

Supplementation of Information

In order for this web site to properly fulfill its obligations to its customers, it is necessary for us to supplement the information we receive with information from third party sources.  For example, personal information and credit card information is used by our credit card processing company to qualify the credit user prior to approving a credit purchase.  Other checks may also be performed such as validating the user’s address to reduce the possibility of fraudulent use of a credit card.

Correcting/Updating/Deleting/Deactivating Information

Personal Information

If a user’s personal identifiable information changes (such as address, phone number, or email address) or if a user no longer desires our service, we provide a way to correct, update, or delete/deactivate user’s personally identifiable information.  This can usually be done by emailing or contacting Customer Service.  Customer Service contact information appears at the end of this statement.

Notification of Changes

Beacon Innovations reserves the right to change its Privacy Statement from time to time to reflect user feedback or changes in the way that Beacon Innovations conducts business.  If we decide to change our privacy statement, these changes will be posted to this document and the Last Revised Date located at the beginning of the Privacy Statement will be updated.

Privacy Statement Inquiries

If you believe that Beacon Innovations has not complied with its Privacy Statement or you have other concerns or complaints, you should contact Beacon Innovations’ Customer Service.  Your comments or complaints should contain sufficient information to permit us to identify the nature of your concern or the way in which Beacon Innovations violated its Privacy Statement.  We will investigate your complaint or inquiry and respond back to you.

Contact Information

If users have any questions, or suggestions regarding our privacy statement, please contact us at:

Tel:      (508) 651-0010

Fax:     (508) 651-7550

Email:            CustomerService@BeaconInnovations.com

Postal Address:            Beacon Innovations LLC

                                    220 North Main Street

                                    Suite 101

                                    Natick, MA 01760

Web Site:            www.BeaconInnovations.com